Online Chat Support
What is online chat support?
Online Chat Support is a form of synchronous messaging (where the customer and the agent must both be present at the same time to engage in a conversation). Often appearing on a company’s website or in its app in the form of a pop-up dialogue box, Chat Support allows the customer and the agent to communicate via short, written, synchronous messages.
Online Chat Support is a growth channel that is important. We consider it practically a minimum requirement for businesses that want to offer the best customer experience. It is often more convenient than voice support and quicker than email.
At DigiDigiGo, we enable Online Chat Support functionality to operate efficiently by programming AI (Chatbots) to respond to common questions. We can manage multiple, concurrent conversations. On a best-effort basis, we can handle over 18 Chats Support messages an hour and more than 7 million in a month!